Data protection at the AMBER HOTELS & ECONTEL HOTELS
Data Protection Declaration
The protection of your personal data is of the utmost priority to the AMBER HOTEL Group (AMBER HOTELS). This principle applies for both our website and for our conventional services. We are pleased that you have visited our website and that you are interested in us and our services. We take the protection of your personal data very seriously and want you to feel safe when visiting our webpages. Therefore we would like to take this opportunity to inform you how we implement the Data Protection Policy on our websites. We process personal data gathered when visiting our webpages in accordance with statutory provisions (TMG – Telemediengesetz [German Telemedia Act]).
How do we process personal data?
In some areas of our website we offer the opportunity to make contact with us or to avail of certain services (e.g. newsletter subscription). We only use the personal data provided here for the sole purpose for which you have provided it to us. If you provide personal data within our website, this will only be used within the scope of the consent that you have provided and only for the purpose indicated on the respective webpage (e.g. to make contact etc.). You have the ability to withdraw the issued consent at any time. Your data will not be passed on to third parties.
What constitutes personal data?
Personal data is information that makes it possible to identify a person. In particular this includes your correct name, address and telephone number. Information that cannot be directly associated with you actual identity (e.g. websites marked as favourites or the number of users of a page) is not considered to be personal data. Incidentally, we only collect, process or use personal data if you voluntarily make it available to us, and also provided that it is legally permissible or you have consented to it. This generally happens when you conclude a contract with us online (booking) or submit a query to us (booking query or emails).
Which data will be requested of you?
If there is the option to submit personal or business-related data within our website (email addresses, names, postal addresses), then this data is disclosed by the user on a voluntary basis. The use of all provided services – provided technically feasible and reasonable – is also permitted without the provision of such data or with the provision of anonymised data or a pseudonym. However, by correctly providing the optional data you will make it possible for us to provide you with personal, customised support.
The use and disclosure of collected data
We use the personal data that you have made available exclusively for the specified and agreed purposes, that is, generally for the processing of the contract concluded with you, in order to respond to your query, to provide information on current offers and for surveys with a view to improving the services offered by our hotels. Generally speaking, if you avail of services only the data that we require in order to deliver the services will be collected. If we ask you for further information this will be considered information provided on a voluntary basis. Personal data is only processed in order to fulfil the requested service and to safeguard our own legitimate business interests.
Is the confidentiality of email communication/the contact form guaranteed?
Should you wish to contact us via email or the contact form, we hereby inform you that the confidentiality of the information etc. submitted cannot be guaranteed. The content of emails can be viewed by third parties. We therefore recommend that you only send confidential information to us by post. If you make an online booking on our websites, all of your information will be transferred to us in encrypted format via our Secure Socket Layer (SSL) software as such that misuse by third parties can be excluded. The Secure Socket Layer (SSL) software is a recognised software and is one of the leading software technologies for secure online data transfer. It encrypts your personal information, such as your credit card number, expiry date, date of issue, name and address, so that this information cannot be read during online transfer. The AMBER HOTELS online booking server is also protected by Equifax, one of the leading providers of Internet security systems. This guarantees that your booking is only made on an authentic AMBER HOTELS website.
Is my data logged when I visit?
Each time a user accesses a page on our website and each time a file is called up, access data will be stored by means of this process in a log file on our server or with our provider.
- Page from which the file has been requested
- Date, Time
- Browser type and browser settings
- Operating system
- the page you visited
- transferred data quantity
- Access status (file transferred, file not found etc.)
From this data statistics can/will be generated that help us to further tailor our website to the needs of our customers and guests. Personal reference can only be derived from it if you log in directly on our site or access our website from a personalised page.
Use of “Google Analytics”
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). An opt-out cookie will be stored on your device, which means that you'll have to click this link again, if you delete your cookies.
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).
Use of “etracker”
On this website data is collected and stored for marketing and optimisation purposes using technologies produced by etracker GmbH. User profiles are created from this data under a pseudonym. Cookies can be used to this end. Cookies are small data files which are saved locally in the cache of the Internet browser of the user visiting the site. The cookies enable the recognition of the Internet browser. The data collected using the etracker technologies is not used to personally identify visitors to this website and is not combined with personal data regarding the bearer of the pseudonym without the separate consent of the affected party. Consent to the collection and storage of data can be withdrawn with future effect at any time.
Use of “Mouseflow”
(1) This website uses Mouseflow, a web analysis tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (with anonymous IP address only). A protocol of mouse movements and clicks is created with the aim of randomly playing back individual website visits and, from these, deriving potential improvements for the website.
2) The information is completely non-personal and is not passed on to any third party.
3) If you do not wish your visit to be recorded, you can deactivate this function here for all websites which use Mouseflow.
Freedom of information / Directory of Procedures
If our company has stored personal data pertaining to you, you can acquire stored information relating to yourself on request, at no charge. Please inform us if we have stored incorrect data so that we can correct, block or delete it. Please contact us if you have any questions regarding data protection. The German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) stipulates in § 4g that data protection-relevant information is to be made available to anyone, in a suitable form. The AMBER HOTEL Group has prepared corresponding information available to view in its Public Directory of Procedures.
AMBER HOTEL Bavaria, Bad Reichenhall
ECONTEL HOTEL Berlin Charlottenburg
AMBER HOTEL Chemnitz Park
AMBER HOTEL Hilden/Düsseldorf
AMBER HOTEL Leonberg/Stuttgart
Do you pass my data on to third parties?
We will only use personal data for internal purposes, during the course of the customer relationship. Your data will not* be passed on to third parties without your required consent. The collection of personal data and its transfer to State institutions and authorities that are entitled to information shall only take place within the scope of the relevant laws and provided we are obliged to hand it over by means of a court order. All employees and service providers are bound to secrecy and to adherence to data protection regulations.
* = use of “Facebook Social Plugins”
The AMBER HOTEL Group implements technical and organisational security measures in accordance with § 9 BDSG in order to protect your data, which we manage, against accidental or intentional manipulation, loss, destruction or access by unauthorised personnel. Our security measures are improved on an ongoing basis in keeping with technological developments. It can only be accessed by a select few authorised persons and those specifically assigned to deal with data protection, who are responsible for the technical, administrative or editorial management of data.
How can I check, correct or delete my data?
In accordance with the Telemedia Act, users have the right to access stored information relating to their person, upon request and without charge. In accordance with the scope of the legal provisions, users also have the right to the notification, blocking and deletion of this personal data. In all such cases contact us immediately.
User’s declaration of consent
Upon using our webpages and the offers contained therein, you declare that you consent to us storing the personal data that you voluntarily submit to us, and to the processing and use of this data taking this data protection declaration into account.
Is this data protection declaration also subject to change?
Due to current circumstances, e.g. in the event of an amendment to the TMG (Telemedia Act), we will – if necessary – update this data protection declaration.
References and links:
In the case of direct or indirect reference to third party websites (“Links”) that lie outside the responsibility of the author, liability would only come into force in the case that the author possessed knowledge of the content and provided it would have been technically possible and feasible to prevent the use of such illegal content. The author hereby expressly declares that the corresponding linked pages were free from illegal content at the time the link was created. The author has no influence whatsoever on the current and future design, content or authorship of the linked pages. He therefore hereby expressly distances himself from all content of all linked pages changed after the creation of the link. This declaration applies to all links and references that are included on this website and to all third-party entries in the guest books, discussion forums and mailing lists set up by the author. The provider of the linked page is solely responsible for unlawful, faulty or incomplete content and in particular for the damages that result from the use or disuse of such presented information, and not the individual who merely references the respective pages via links.
Legal effectiveness of this liability disclaimer
This liability disclaimer is to be considered part of the website from which this page has been linked. If parts or single formulations of this text should no longer comply or should no longer completely comply with the valid legal situation, the remaining parts of the document shall remain unaffected in terms of their content and validity.
Platform for online dispute resolution by the European Commission:
Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Note: The Hotel Bellevue GmbH Hilden / AMBER HOTELS not undertake to participate in dispute settlement proceedings before a consumer complaints office.
Complaints in connection with the insurance mediation
In case of complaints in connection with the insurance mediation, you can contact the insurance ombudsman e. V. (Conciliation Body):